What our clients say about us

Moamer Qazafi Chief Communications Officer at Georgetown University in Qatar May 24, 2016

Daphne was quite knowledgeable and superb in her presentation style. Her experience with law enforcement and both as a parent really brings it all together. She provides insights that every parent and every law enforcement officer and agency must have. We are living in a whole new world folks and if you think you are safe, let Daphne walk you through the mired world our youth are facing.

Oct. 19th, 2016


Daphne and Hank,


I am Darrell Volz, the Chief of Balcones Heights Police Department. Several months after retiring from the San Antonio Police Department, I was appointed to my current position. I attended the social media training at last year’s Texas Police Chief In-service in San Antonio and then recently attended the Procedural Justice class in Cibolo. It is obvious both of you enjoy what you do by the unique style and passion each of you have in teaching those subjects. Daphne, the social media class was superb and gave me the shove needed to start a FB page for our Police Department. Social Media is so important in today’s society and it is truly the best (and maybe the only) way to reach most of our young people and they need to be reached. With the issues law enforcement face today, we have to get our message out and what better way is there to do that.


Hank, after attending your Procedural Justice class, it affirmed that our department is headed in the right direction. I have been in law enforcement since April of 1979. During that time I have seen all types of methods used dealing with the public as well as the members of the agency itself. Times have really changed and it is so important that our police departments make some changes as well. The same needs of the community should be extended to the officers on a department. Both our internal and external customers need the fairness, voice, transparency and impartiality they deserve.


Thank you both and keep up the good work!


Darrell E. Volz, Chief of Police 
Balcones Heights Police Department 
3300 Balcones Heights, Tx. 78201 
Office - 210.735.6244 x242 Fax - 210.735.4954 dvolz@bhtx.gov www.balconesheights.org

Department Apr 5, 2016



My name is Gregory Scott McAuley. I am currently the Police Chief in Seagraves, Texas. I was at the June class in 2014, in Huntsville, Texas. At that time, I was the Police Chief in Arp, Texas. I wanted to let you know that of all the training I have been through at the TPCLS, and I am in my 10th class now, your training has by far impacted my career more than any other training. In September of 2014, I accepted and started my new position as the Police Chief at Seagraves. Seagraves was a community that had been, according to the city council and many of the citizens, ignored by their own Law Enforcement. The citizens were actually asking the city council to disband the Police Department and turn Law Enforcement over to the Sheriff's Office.

 I bought into the, "cool aid" you sold at that 2014 class. I identified one of the main issues was the people didn't know what the Police were even doing. My first step was to create a Police Department Facebook page. It started by posting all arrests and photos of the suspects, much like you see in the paper.  The mayor called me and said he was not sure about the Facebook page. I asked that he just watch it for a month and we would evaluate our results. There were 150 burglaries reported in the summer before my arrival, and we are down to about 5 in the last 18 months. Turned out, criminals did not mind going to jail, but they absolutely hated their picture on our page where everyone knew about the arrest. We started listing road/weather conditions, upcoming events, accidents, a meet your Police segment where we put officer’s pictures on the page with a short bio, and things about our K-9 units. Our overall crime rate has bottomed out.

I then started the National Night Out. In October of 2014 I had 30 people show up, a year later, in October of 2015, we had over 700 people attend. People felt like they were in touch with their Police Department. We started getting crime tips. On Facebook Messenger from citizens, and we answered. Our population in Seagraves on the City Limits signs is 2417, our Facebook following is near 4100. We are closely followed by KLBK, KMAC, and News West 9, television stations out of Lubbock and Midland Texas, the Seminole, Lubbock, and Hobbs, New Mexico newspapers, and Town talk radio. 

I have seen our Facebook stories show up on the news without ever being contacted. I have given permission to all news outlets to use or share our posts. The District Attorney's office has cited our use of Facebook as, "smart." Oh yeah, and the mayor who was not sure about the page, has let us know that he now gets up every morning and checks our page first to see what the Police Department has posted, and he gets very good feedback from the citizens. I just wanted you to see how your training has affected me and the City I now work for, and to thank you.

Chief Gregory Scott McAuley
Seagraves Police Department

Seagraves PD on Facebook


Glenn M Greenwell—Police Captain/Division Commander Texarkana PD August 10, 2016

I have attended Social Media Training provided by Daphne Levenson. Her courses and teaching style are "top notch" moving our agency out of the dark ages in the use of social media to get our message out marketing both the Texarkana Police Department and City to our community. She was well prepared and provided good training and value for the money spent on the social media class. We hope to have her come back to Texarkana in the future to provide additional training opportunities.


From the Women in Law Enforcement Conference 2016 - Sexting Class

The class was so FULL we had to "borrow" evaluations from another class. Some participants actually sat on the floor for 4 hours.  Thank you Ladies!

We only show classes open for "public" registration. Conference bookings or private classes are not published. Several of our trainers teach multiple topics.

Quick date/topic check?

Call 504-232-5104 or email Training@NextGenTraining.org  

Next Generation Training - Public Safety & School Training
8114 Fisher Dr.
Frisco, Tx 75033
Phone: 469-666-8662 469-666-8662
Cell: 504-232-5104
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